Service Information On This Page is For Cuckoo Products Distributed By K.E.Y. Company Only. (Amazon.com Orders Are Not Qualified.)
Los Angeles – Office Hours: Mon.-Fri. 9:00AM-6:00PM (PST)
Cuckoo Los Angeles Center is located on the east side of Downtown L.A. right across the bridge from the famous Little Tokyo / Art’s District area. Enter through Myers St. entrance (back entrance) when dropping off your product for servicing. For further assistance with directions to our office, please call us at: (323) 780-8808 ext. 114.
PHONE
(323)780-8808 ext. 114
Hours: M-F 9 AM-6 PM PST
E-MAIL
E-mail us at:
contact@cuckooreg.us
Q.FORM
Have a question?
Fill out our Q-Form
WARRANTY INFORMATION

6 MONTH EXTENDED WARRANTY
All of our products come with a one year manufacturer warranty that covers mechanical parts and labor. Warranty does not cover the following parts: dew dish, steam plate, measuring cup, rice scooper, cover packing, inner pots, inner lids and removable cover lids.

The warranty does not cover improper use, misuses, abuse, or neglect on the part of the owner. This warranty is invalid in any case that the product is taken apart or serviced by an unauthorized service station. This warranty gives you specific legal rights and they may vary from state to state. All design and specifications are subject to change without notice.

* The warranty does not cover the shipping cost for items sent to our A/S center for repair. Shipping cost may vary depending on your location and distance from our A/S Center.

1 YEAR MANUFACTURER WARRANTY
K.E.Y. Company will repair at its option or replace without charge your product which proves to be defective in material or workmanship under normal use, during the warranty period, within 1 year from the date of original purchase. This warranty is good only to the original purchaser of the product during the warranty period (1 year). Warranty does not cover the following parts: dew dish, steam plate, measuring cup, rice scooper, cover packing, inner pots, inner lids and removable cover lids. No other express warranty is applicable to this product. The duration of any implied warranties, including the implied warrant of merchantability, is limited to the duration of the express warranty herein. Cuckoo Electronics Co., LTD shall not be liable for the misuse of the product, inconvenience, loss or any other damages, direct or consequential, arising out of the use of, or inability to use, this product or for any breach of any express or implied warranty, including the implied warranty of merchantability applicable to this product. Some states do not allow the exclusion or limitations of how long an implied warranty lasts, so these limitations or exclusions may apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

THE ABOVE WARRANTY DOES NOT APPLY IN THESE CASES:

  • To damages which result from delivery or improper installation.
  • To damages which result from misuse, abuse, accident, alteration, or incorrect electrical current or voltage.
  • To serve calls which do not involve defective workmanship or material and explaining the problem of the unit.

Therefore, these costs are paid by the consumer.

To prove warranty coverage, please retain your sales receipt to prove date of purchase. A copy of your sales receipt must be submitted at the time warranty service is provided.

* The warranty does not cover the shipping cost for items sent to our A/S center for repair. Shipping cost may vary depending on your location and distance from our A/S Center.


TERMS & AGREEMENTS
CUCKOOREG.US IS AN AFFILIATE WEBSITE OF KEYCOMPANYUSA.COM FOR THE PURPOSE OF PRODUCTION REGISTRATION AND CUSTOMER FEEDBACK ON CUCKOO PRODUCTS AND SERVICES IN THE UNITED STATES. ALL INFORMATION THAT IS SUBMITTED TO CUCKOOREG.US WILL BE USED TO REGISTER THEIR PRODUCTS (U.S. MODELS ONLY) FOR WARRANTY AND SERVICES PURPOSES. SURVEY RESPONSES THAT ARE ANSWERED AT CUCKOOREG.US WILL BE COLLECTED AND REVIEWED FOR THE SOLE PURPOSE OF UNDERSTANDING CUSTOMERS NEEDS AND FEEDBACK ON CURRENT PRODUCTS AND SERVICES AT K.E.Y. COMPANY. AT CUCKOOREG.US AND K.E.Y. COMPANY, WE VALUE OUR CUSTOMERS AND THEIR PRIVACY AND WE WILL NOT SHARE ANY INFORMATION TO THIRD PARTY BUSINESSES. ALL INFORMATION THAT IS SUBMITTED AT CUCKOOREG.US WILL BE USED IN ACCORDANCE WITH OUR PRIVACY POLICY.